Refund and Returns Policy

Refund and Return Policy

Introduction

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Conditions for Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Process

1. Contact us at: contact@pethavencozy.com with your order details.

2. Send your item to the return address provided by our support team.

3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Non-Refundable Items

Several types of goods are exempt from being returned:

• Perishable goods (e.g., food, flowers, newspapers, magazines).

• Intimate or sanitary goods.

• Gift cards.

• Downloadable software products.

• Some health and personal care items.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at: contact@pethavencozy.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at: contact@pethavencozy.com